Improving Employee Productivity

SaaS, Venture-backed

Business Context:

    • Business Situation – Full C-Suite replacement, and customer churn was 50%
    • Size – $100M revenue, 500 employees
    • Employees were highly engaged, though the organization missed plan for 8 straight quarters
  • ——————-
  • Solutions:
    • Established a new governance to improve communication on business performance and customer sentiment
    • Change Impact program co-created with EC and high-potential leaders

20%

Decreased customer churn by 20%.

Employee engagement

remained high throughout and after a 20% headcount reduction.

80% Retention

80% retention of high-potential leaders